![]() Transparency whenever required and secrecy whenever required. Transparent links (Allows parent service request/complaint owner to view the linked request). (Allows linked user to view the parent complaint/ service request).ī. Thus allowing to multiple people and departments to work together.Ī. Link customer’s Service request/Complaint to another service request/ complaint. ![]() Assign particular service request /Complaint to an individual and monitored by his manager.Customers can login service requests/complaints based on services rendered to them, thus enabling customers to login complaints only for services used.Assign customer care service categories to employees’ location wise or for all locations.Create service categories and service request types for customer care.(create and manage customer users location wise) Thus taking care of external service requests/complaints also. It takes care of all service requests / complaints coming from the customer. Customer Care is add on module to C-Desk.
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